Effective Date: August 1st, 2025


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Please note that this policy applies to consumable products only and does not apply to devices. Separate terms apply to devices and are available upon request.

RETURNS

All return requests must be made within 7 days of the purchase date.
Returned items must be:

• New, unused and unopened
• In their original, sealed packaging
• In a resalable condition

For hygiene and safety reasons, we cannot accept returns or offer refunds on needles, needle cartridges or other sterile consumables, once supplied.

Order cancellation is only possible prior to dispatch. If your order has already been dispatched, it will no longer be eligible for cancellation.

We recommend contacting us immediately on +44 (0) 1244 561 530 or via admin@dermagroup.co.uk

RETURN PROCESS

To request a return, please email admin@dermagroup.co.uk with the following information:

• Your full name
• Order number
• Item(s) you wish to return
• Reason for return
• Photographic proof of condition (unopened and unused)
• Account details for refund (Account name, Account Number, Sort Code)

Once your return request has been approved, please securely package the item(s) using the original packaging to prevent damage and return them to:

Returns
Derma Group Ltd
4 Well House Barns
Bretton
Chester
CH4 0DH

Return postage costs are the responsibility of the customer.

We do not provide prepaid return labels. Customers are responsible for arranging and covering the cost of returning items to us. We strongly recommend using a tracked and insured delivery service, as we cannot accept responsibility for items lost or damaged in transit.

REFUNDS

Once we have received and inspected your returned item(s), we will notify you of the outcome of your refund request.
Please allow up to 5 working days for the refund to be processed after approval.
Please note that it may take additional time for funds to appear in your account depending on your bank or payment provider. We are not responsible for delays caused by third-party payment processors.

REFUND EXCEPTIONS

• Needles, needle cartridges and other sterile or hygiene-sensitive consumables are strictly non-refundable.
• Shipping costs are non-refundable.
• Items returned used, opened, damaged or not in original packaging will not be eligible for a refund.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

QUESTIONS

If you have any questions regarding this policy, please contact us at admin@dermagroup.co.uk

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